Policies

RETURNS & EXCHANGES

If for any reason you are not satisfied with your purchase, we accept returns of undamaged merchandise within 15 days of your purchase and will credit your card for the full purchase. We do accept engraved items for return; however, the engraving cost cannot be reimbursed and a $20 restocking fee will be applied. Special orders are also non-refundable. Returns sent after 15 days will only be able to receive store credit. Shipping charges are non-refundable. We stand by our products and are willing to discuss any issues or concerns. 

 

Send Returns to: 
Charmed Circle 
3201 Westheimer Road
Houston, Tx 77098

PRIVACY POLICY

Our commitment to you, our valued client, when you visit charmed-circle.com, is to provide you with an experience as exciting as possible, the ultimate customer service, and importantly, privacy and security when you visit our site.

To respect your privacy, we guarantee that any and all information you are providing will remain strictly confidential and safely stored. No information about the visitors to our site will be sold, shared, or made accessible to any entity foreign to charmed-circle or charmed-circle.com.

 

SECURITY

Your online credit card transaction are secure with charmed-circle.com. We use Authorized, an industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.

 

COOKIES

WHAT IS A COOKIE?
A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive.

If you have set your browser to notify you before accepting a cookie, you will notice that charmed-circle.com request a cookie to be set on your computer. Its purpose is to let us know when you visit our site. This cookie, by itself, only tells us that a previous charmed-circle.com visitor has returned. It doesn't tell us your email address or who you are.

WHAT DOES THE COOKIE DO FOR ME, THE VISITOR?
When you are browsing in the store, you can add items to your shopping cart and return several days later to pick up where you left off, with items still in the cart.

ARE ALL COOKIES THE SAME?
No. On the charmed-circle.com site we only use temporary cookies. Temporary cookies are necessary to maintain the user session and tell our server which page to pull up next.

WHAT DO I NEED TO KNOW THIS?
We want to be sure you understand that accepting a cookie in no way gives us access your computer or any personal information about you. We value the relationships we have with our current and future customers.